Returns

Our return policy expires 30 days after date of purchase, therefore If 30 days have gone by since your purchase, unfortunately we can`t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. We also do not accept products that are hazardous materials or flammable liquids or gases.

Shipping costs are not refundable.

Additional non-returnable items:

Gift cards

Downloadable software products

 

 

To complete your return, we require a receipt or proof of purchase.

 

 

Please do not send your purchase back to the manufacturer unless instructed so.

 

 

There are certain situations where only partial refunds are granted: (if applicable)

 

Obvious signs of use or that the item has been opened.

 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Any item that is returned more than 30 days after delivery

 

Refunds on Firearm Purchases will be done according to the following terms:

Storage in our safe is very limited and it is therefore imperative that you apply for your firearm license with haste. Provided that your SAPS documentation is in order competency & licensing both take approximately 12 weeks or more, each.

You hereby indemnify us of any damage incurred due to delays in the application procedure, directly caused by the South African Police Central Firearms Registry (CFR).

 

CFR delays, errors or backlogs are not grounds for the cancellation of sale and will be an attempted repudiation on your part.

Competency & Licensing remains your sole responsibility to complete as soon as possible.

 

You acknowledge that you received the following documents: Saps271, Saps350a, Sabs350b, Saps Annexure “A”. Re-Issuing of Application documents will be charged at a price of R250-00. This is Strictly COD.

 

We will store your purchased firearm free of charge for six calendar months. Should your application take longer than 6 calendar months, we will charge you a cost of R100.00 per month (calculated on a daily basis) for storage.

 

Any amount due on storage fees will need to be settled in full before your firearm will be released to you.

 

Should you wish to repudiate the sale, after you have received the Application Documents, you agree to a 50% Handling charge for our reasonable damage suffered, in this instance funds will be transferred or refunded within 7 (seven ) working days.

 

Should your application for a license be rejected, we would encourage you to reapply. Should your second application be rejected we will be willing, to sell the firearm on your behalf, we will then retain a 25% Commission on the sale price, and the balance will be refunded to you within 7 working days from the date the New Buyer signs the firearm out of our Firearm Register with a valid Firearm Licence.

 

The application documents or a Sworn Statement signed by a Commissioner of Oaths, stating that you have not yet applied for the licensing of the firearm and that you do not intend to do so in the future, must be returned to us before your repudiation of the sale will be accepted.

 

If your firearm is still unclaimed with us after 24 Calendar months, we will sell the firearm to offset our storage costs.

 

After the storage costs have been recovered, the remaining amount (if any) will be returned to you.

 

You acknowledge and agree that Novel Idea Trading 88 CC, nor its owners or employees, will not be held liable for any loss or damage which may be sustained, occasioned by or arising out of the said storage and you the undersigned, hereby indemnify Novel Idea Trading 88 CC, its owners and employees, and hold them harmless in respect of any such loss.

Novel Idea Trading 88 CC and its owners do not hold any insurance for sold goods stored on Novel Idea Trading 88 CC’s premises.

As Novel Idea Trading 88 CC provides retail services only, you agree that you are buying the firearm “Voetstoots”. Novel Idea Trading 88 CC does not test the product and therefore provide no guarantees, warrantees or any assurance of any form on the firearm. Should there be ANY defect on the firearm Novel Idea Trading 88 CC will assist you as far as reasonably possible in resolving the matter. However Novel Idea Trading 88 CC does not accept any responsibility for the firearm. 

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and we will transfer the funds via the payment gateway. No exceptions! 

 

Late or missing refunds (if applicable)

If you haven`t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you`ve done all of this and you still have not received your refund yet, please contact us at shop@outthere24.co.za.

 

 

Sale items (if applicable)

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

 

 

Exchanges (if applicable)

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to shop@outthere24.co.za and we will give you a return address, specific to that item.

 

 

 

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you`ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.

 

If the item wasn`t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

 

 

Shipping

 

To return your product contact us on shop@outthere24.co.za and we will give you a return address.

 

 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don`t guarantee that we will receive your returned item.